Salesforce case study. Download the case study on Heathrow.

Salesforce case study The pharmaceutical company in question is a mid This Salesforce implementation case study showcases how KEVIN, a next-generation payment infra-structure provider, revolutionized its sales processes through the deployment of Salesforce CRM. Situation Salesforce, a San Francisco-based leader in cloud solutions with offices across the United States, Europe, and Asia and 85,000 employees worldwide, realized in the early 2010’s that the large and complex spreadsheets they were using to manage their 1,500 Tech Equipment leases weren’t going to work anymore. Within Salesforce, the company's chosen CRM, the Pharma’s global CRM team laid the foundation for a new process starting with building a community portal. Explore how Agentforce can transform your business with real-world use cases using ai agents to improve efficiency and drive growth. Instead, Salesforce conceptualised a highly localised and personalised campaign to demonstrate how the brand understands Indian mid-market businesses Salesforce Marketing Cloud Case Study – Membership Organisation Its new Marketing Cloud solution offers the club a set of fantastic time- and cost-saving automations; superior customer service; more professional communications; insightful new metrics and manageable new measures. Founded in 1999, Salesforce became the world’s largest enterprise software firm in 2022. Their primary goal was to improve online sales, customer experience, productivity, and other areas. Case Study Inclusively’s Retain Platform Delivers for Salesforce Discover how Retain is impacting the sales teams’ productivity – for those that registered on the platform within the first three months of launching. According to Smith-Dubendorfer, these data points ensure Adidas can adapt what kind of content they show, when it shown, and how information is presented. We wish to thank Salesforce for sharing the many details of how it deepened its commitments towards ethics, responsible technology and social benefit. See how Salesforce Admins are leveraging AI to solve real-world challenges. Apr 22, 2024 · San Francisco & Windsor, UK — April 22, 2024 — Today, Salesforce (NYSE: CRM), the #1 AI CRM, announced an expanded relationship with IHG Hotels & Resorts (NYSE: IHG, LON: IHG), one of the world’s leading hotel companies with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies, deeper personalization, and SIG works with ASU to help them get the most out of Salesforce, Conga, and other tools and celebrating 10 years at Global Launch. For example, unique web pages were set up so customers can see and find the right cosmetics products for them based Supplier Engagement Case Study - Salesforce Salesforce creates cloud-based Customer Relationship Management (CRM) software to enable businesses to manage customer data, sales operations and marketing campaigns. Created a lightning components on the home page for CSR’s Team Leads & Reps where they can check and availability for CSR’s. With over 20 years of experience, Smartbridge supports a broad spectrum of industry clients, especially energy, restaurants, medical device and life sciences, manufacturing and construction. These examples of successful CRM implementations with Salesforce will inspire your teams across sales, service, marketing, commerce, and IT. LinkedIn’s rich data for over 300 million global professionals around the world, allows Salesforce to precisely target by parameters like Feb 14, 2023 · Salesforce Einstein revolutionizes sales and service with AI-powered automation. Filter by cloud, industry, or use case. Jul 22, 2025 · When it comes to impressive Agentforce case studies, Precina’s story highlights just how valuable AI agents can be in transforming client lives and improving service outcomes. From personalized customer engagement to multi-channel marketing and enhanced retention, Salesforce Marketer tools have proven their efficacy. Salesforce Case Study: Lotus: Wows Customers With More Personalised and Intelligent Experiences on Salesforce Find out how Lotus’s used Salesforce to completely rebuild its technology environment and wow customers with personalised engagement. With the advent of big data and data analytics they understood that their business faced both fundamental disruption and great opportunity. Explore 5 Salesforce Marketing Cloud case studies showing how global brands drive ROI, save time, and scale marketing success. OVERVIEW A Sweden based global leading automobile manufacturer was looking to digitize their businesses. com Explore Salesforce case studies, customer stories, and success stories showcasing transformative solutions by Cloud Consultings Inc. 4 million-square-foot, 61-story office building adjacent to the Transbay Transit Center. Read about the Trailblazers who are succeeding in growing their business, including their stories and how they did it. Support business development efforts through improvements made to the lead object, lead source tracking, web to lead mapping, campaign object adjustments, and integration of Gmail with Salesforce Increase efficiency through case management, including email to case, for partner agencies and producers wishing to document issues, concerns, or Read about the Trailblazers who are succeeding in growing their business, including their stories and how they did it. com Service Cloud platform for TELUS, providing such features as computer-telephony integration (CTI), case management, entitlement management for service contracts, and a custom user interface using Visualforce. Case Study Ease of Doing Business: Enabling Channel Partner Excellence for an Industrial Leader with the Power of Salesforce Recognition ISG positions Infosys as a Salesforce ecosystem leader in US and Germany Testimonial CBHS selects Infosys as their digital transformation partner for implementing Salesforce Discover how Salesforce helps 150,000+ companies increase productivity, customer loyalty and sales revenue — every day. Most importantly, the solution enhanced the company Discover how Salesforce helps 150,000+ companies, across all industries, increase productivity, customer loyalty, and sales revenue — every day. Five CRM examples: Success stories to inspire your team At Salesforce, we get the chance to work with amazing customers, and seeing them grow with our CRM helps us grow as well. . Agentforce improves case resolution by over 40% in the first few weeks of use. We're here to help. This case study showcases our ability to deliver best-in-class portals using Salesforce, meeting tight deadlines while integrating cutting-edge technologies for improved efficiency and reliability. Salesforce Marketing Cloud has a 4. Through this diverse programming, UNC uses an innovative wrap-around approach to address the emerging needs of the community it serves. Here are five lessons from KONE’s development journey you can use to maximize the value of your next digital investment. Jun 15, 2022 · Salesforce Health Cloud has far-reaching use cases across healthcare and life science organizations. See how the largest airline in the Philippines, Cebu Pacific, takes customer care to new heights, creating customers for life with Salesforce. Let’s explore the foundational qualities that separate the most impactful projects from the rest: Every successful Salesforce project begins with an in-depth understanding of an organization’s goals Salesforce Service Cloud enables efficient omnichannel customer support through capabilities like case and field service management, self-service enablement, knowledge base, and dashboards with service data and analytics. Aug 7, 2024 · Let's together explore the untold mysteries behind Coca-Cola's CRM and uncover the hidden stories and secrets that led to its exponential growth over the years. 2 The original Transbay Terminal was built in Salesforce. Feb 5, 2025 · The company publishes blogs, whitepapers, case studies, and e-books that provide valuable insights to businesses. “Salesforce is always looking to improve our technology, products, and processes to make us more agile and customer focused,” continues Arun. Salesforce’s Head of Demand Generation and Paid Digital – Americas, Ben Howell, shares how Intent data identifies businesses interested in their products To Deliver these benefits to end users, customers, and partners using the Salesforce Platform, KONE drew on personalized, proactive expertise provided by Salesforce’s Signature Success Plan team. Resources / Salesforce Case Sudies / Salesforce Case Studies / When Compliance Drives Expanded Access to Mental Health Care When Compliance Drives Expanded Access to Mental Health Care Our client, a managed care organization in North Carolina, faced challenges meeting state requirements to contact physician networks. Salesforce Implementation Case Study: AgileHRO (HR & Staffing Solutions) In this video, we walk through how AgileHRO transformed its sales and service operations using Salesforce Sales Cloud Salesforce transforms its Business Technology group to a product-focused agile model, boosting scalability and trust with a customer-centric strategy. Salesforce | Case Study Intent data powers display and paid social Salesforce reaches the right people with the right ads, seeing 271% increase in ROI When you hear them sneezing, Salesforce wants to be able to offer them a tissue. The implementation of the case management project on Salesforce Service Cloud by RailBot Solutions significantly improved the handling of warranty claims for our client. Uncover insights and triumphs in our compelling case studies. Above you will find our most recent Salesforce case studies. Onboarding students can be a costly and time-consuming process for education providers. Jun 13, 2025 · Yes, Salesforce Einstein AI comes with every Salesforce cloud product, turning raw data into smart insights and ROI-driven actions. Elevate your service experience. Salesforce also hosts webinars and podcasts featuring industry experts discussing emerging trends in sales and marketing. With real-time SAP integration and structured governance approval workflows, the company now benefits from a modernized, scalable, and automated quoting system, leading to significant Aug 7, 2024 · This article compiles practical CRM case studies from some of the world’s biggest brands, highlighting vital lessons you can replicate in your business. Our track record in the enterprise is unparalleled. Download the case study on Heathrow. Salesforce Implementation Case Study: Real Estate Industry Client Overview: Our client is a rapidly growing conglomerate headquartered in a major metropolitan city, known for its innovative approach in the real estate sector. Accenture chooses Salesforce Net Zero Cloud to track its global environmental environmental sustainability goals. Whether you are an admin, user, or developer, there is a trail for you. Since its launch in 2016, Salesforce Health Cloud has gained popularity for its ability to address 5 days ago · Discover dedicated Salesforce manufacturing features and other useful capabilities for manufacturing companies, along with examples and payoffs of its adoption. Client Challenges Despite their extensive experience and established presence, our client faced challenges in efficiently tracking and analyzing their business performance metrics. Read about it. This transformation led to improved customer engagement, more efficient operations, and a significant boost in marketing performance. It is our hope that the resources created by the Responsible Use of Technology project, and in particular this series of case Dec 29, 2024 · Conclusion By implementing Salesforce Customer 360, the FinTech company successfully transformed its customer relationship management approach, achieving a unified view of customer data across the organization. Discover five innovative ways Salesforce integrates AI to enhance customer experiences, streamline operations, and drive business growth. The report goes deep into the story of operationalizing technology ethics within Salesforce, a company that, from the start, has prided itself on emphasizing ethics, inclusion, accessibility and making a positive impact but has still experienced a need to grow Discover how a leading US real estate firm enhanced customer engagement and improved sales performance using Salesforce Marketing Cloud and integrated solutions. Customer References Learn how government, NGOs, non-profits, and education institutions are delivering innovative, data-driven, mission-critical services on a deeply unified digital platform. Aug 21, 2025 · Here, software testing expert Siddharth Shukla, shares a salesforce test automation case study that he implemented for better quality and testing efficiency. To Deliver these benefits to end users, customers, and partners using the Salesforce Platform, KONE drew on personalized, proactive expertise provided by Salesforce’s Signature Success Plan team. Recommended suitable remedies for detractors & passives and targeted coaching areas for agents. , Hines created an icon on San Francisco’s majestic skyline with Salesforce Tower, a 1. See full list on ascendix. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways. Discover real-life success stories from Agentforce users. Salesforce Employees: Get started with Retain today – sign up with your employee email! Salesforce Implementation Case Study in a global pharmaceutical company Navigating the complexities of global pharmaceutical services, our Client sought to streamline information dissemination and enhance user experience across diverse markets. Coastal Waste Salesforce Success Story An Integrated Pricing and Proposal Solution built in Salesforce revolutionizes the Solid Waste Disposal and Recycling industry, positioning the company for scalable growth. To achieve this goal, UNC oversees six programmatic departments (Community Services, Child Care, Youth, Older Adults, Community Education & Revitalization, and Community Health) and a Housing/Community Development Corporation. Nov 26, 2024 · Qualities of Salesforce Implementation Success Stories A successful Salesforce implementation is defined by the ability to solve real-world challenges while driving measurable outcomes. Tech Mahindra successfully provided a realistic digital transformation with the industry’s top platform salesforce and assisted in the creation of next-generation digital presence for the firm. Discover how Salesforce helps 150,000+ companies increase productivity, customer loyalty and sales revenue — every day. See our Salesforce customer success stories. Salesforce CPQ Case Study Use Case Introduction This Use Case has been developed for our one of client new system for managing the logistic process based on the design team’s gathering of business and functional area requirements. Case Studies Migrate MS Access To Salesforce CRM & Pardot Migration from a 30-year-old Access database to the world’s #1 CRM and Pardot marketing automation empowers the team to connect all their platforms. Discover this global company’s efforts to accelerate decarbonization by engaging its supply chain. Salesforce cut escalation rates by 56% and added an hour of productivity back to every support manager’s day. Salesforce Cloud Pages were built for lead acquisition using rich customer data. Kenway's Salesforce implementation transformed operations for a manufacturing client, streamlining data, visibility, and positioning them for growth. Contact us today. St. Wiley is piloting Agentforce to help customers with dynamic, conversational self-service. Support business development efforts through improvements made to the lead object, lead source tracking, web to lead mapping, campaign object adjustments, and integration of Gmail with Salesforce Increase efficiency through case management, including email to case, for partner agencies and producers wishing to document issues, concerns, or Feb 26, 2024 · Salesforce’s dedication to customer success is exemplified in multiple case studies: Mercedes-Benz used Salesforce Customer 360 for personalized marketing, enhancing customer experiences. 7/5 star rating. Aug 11, 2025 · With its thriving ecosystem of compassionate, involved users, the Salesforce Ohana case study offers valuable lessons in community building. Sep 8, 2022 · This case study is the third in a series publicly presenting major technology companies’ ethics and responsible technology efforts. About Salesforce Salesforce is the Customer Success Platform. Salesforce Marketing Cloud is a leader in digital marketing automation, analytics software and services. By addressing specific challenges and leveraging Salesforce’s capabilities, KEVIN achieved remarkable results, serving as an inspiring example for small businesses aiming for growth. Salesforce Tower is an integral component in the renovation of the Transbay Terminal in San Francisco’s South of Market. James’ Place - Salesforce Case Study Customer Company Profile Location: Singapore, Hong Kong, Shanghai Industry: Financial Services Solution (s): Sales Cloud and Pardot Go Live Date: September 2019 These phrases embody the values of the Agile Manifesto. Salesforce Health Cloud Case Studies The healthcare industry constantly seeks innovative ways to enhance patient care and streamline operations. Oct 1, 2024 · Discover how Salesforce Agentforce revolutionized customer management with its automation and analytics in my success stories. Learn how Penrod helped a behavioral health clinic unify data and improve patient intake with a quick-start on Salesforce Health Cloud. Salesforce leaders regularly communicate the sentiment of agile without directly enforcingthe values as hard rules. Jun 25, 2024 · This case study delves into the origins, development, and impacts of Salesforce’s Ohana culture, highlighting key milestones, strategies, outcomes, and lessons learned. Sep 11, 2024 · Discover inspiring real-world success stories of companies harnessing the power of Salesforce to drive growth, enhance customer experiences, and streamline operations. Wellness IQ Salesforce Case Study Explore the wide range of use cases for Salesforce AI for every product and industry so you can save time, improve accuracy and results. Discover how Salesforce helps 150,000+ companies increase productivity, customer loyalty, and sales revenue — every day. As customers engage with this content, Data 360 continuously updates their intent score. It is one of 13 buildings that will frame the new Transbay Transit Center, connecting SF to communities across the Bay Area through BART (Bay Area Rapid Transit), bus and rail. Solution: Using LinkedIn Sponsored Updates to engage prospects with valuable content throughout the customer’s journey Salesforce considers LinkedIn an essential channel to reach decision makers from small to medium business up to enterprise companies. How Carrot supported Salesforce, one of the world's best-known customer relationship management and sales and marketing platforms. Since 2009, we’ve invested in and partnered with more than 400 of the world’s most tenacious enterprise software companies from seed to IPO. This blog delves into several top Salesforce case studies and success stories, showcasing how different organizations leveraged Salesforce to solve challenges, drive growth, and enhance customer experience. Jan 22, 2024 · Dive into real-life success stories with Salesforce Service Cloud implementation. To request other examples of services, contact us to schedule a The ecommerce owner receives case studies of similar businesses expanding to European markets, detailed customs procedure guides for the countries they researched, and targeted trial offers for international shipping services. The Salesforce Marketing Cloud RevTrax integration utilizes User Encryption Security (UES) and allows marketers to easily insert dynamic and secure offers into an email directly within the Salesforce Marketing Cloud interface without any additional coding. Increase case deflection and reduce handle time through AI-powered chatbots which were natively build on Salesforce Platform. Our case studies showcase transformative results in Sales, Service, and Marketing across Retail, Consumer Goods, Manufacturing, Tech, and Hospitality industries. Tech : Salesforce Platform, Sales Cloud, Marketing Cloud Sales cloud and marketing cloud implementation for performance evaluation, lead tracking and visibility to drive business growth Salesforce Resources / Salesforce Case Studies Salesforce Case Studies Check out our library of Salesforce case studies to see why Penrod has the proven experience to take your organization to the next level. DreamHouse is a sample application used by Salesforce to showcase how building complex business applications can be quickly accomplished by using the Salesforce platform. Feb 24, 2025 · Discover 4 inspiring Agentforce use cases from the Salesforce Hackathon. They designed a customer journey that allowed for their call center agents to offer an easy and trackable method for vendors interested in the company’s products to set-up an account. Learn what their customers think, get 119 free case studies and more. We will examine how Salesforce was able May 13, 2025 · Salesforce's social media team started using Sprout in 2022, and the switch helped them save thousands of hours and connect with their audience. It emphasizes the need for improved metrics and analytics to accurately measure corporate strategy and execution, suggesting that current methods fail to provide consistent visibility at the C-level Salesforce Case Studies - see Case Studies about our Salesforce implementations and Salesforce Managed Services we are providing. The document discusses Salesforce's corporate performance, highlighting a significant net income decline and operating loss, alongside mounting operational expenses that affect profit margins. Discover how other companies use Salesforce Commerce Cloud, get inspired, and find ways to improve your business. 8+ out of 5. Learn the real-world use case of it to increase efficiency and improve your business. Creating a New West Coast IconAlong with co-development partner Boston Properties, Inc. For the first project, OSI deployed the salesforce. ” Oct 3, 2019 · Einstein's Guide to AI Use Cases is a business tool to help you start your journey with artificial intelligence. Coca-Cola Germany is using Salesforce to serve its customers better with custom apps & mobile apps built on the Salesforce Platform. Sep 6, 2025 · Smartbridge is a Salesforce consulting partner and managed services provider. Read MuleSoft's case studies and learn how we've transformed companies for competitive advantage across a number of industries. Everyone can learn Salesforce. Discover real-world success stories. May 28, 2024 · These case studies showcase how Salesforce Marketing Cloud has empowered businesses to achieve remarkable results. Their cloud-based Customer 360 CRM suite of products unites sales, service, marketing, commerce, and IT teams with a single view of customer information. Learn how Salesforce Customer Success and Agentforce turbocharge case resolutions and customer satisfaction. Discover how Salesforce helps 150,000+ companies increase productivity, customer loyalty, and sales revenue — every day. Discover verified Salesforce implementation case studies across Sales Cloud, Service Cloud, Marketing Cloud, and industries. Here’s how Einstein enhances each cloud with dedicated features that drive efficiency, personalization, and better decision-making. Learn how Salesforce transforms businesses across various industries. Feb 26, 2024 · By prioritizing relentless innovation and customer focus, Salesforce has ascended to the pinnacle of the CRM industry, setting a benchmark for technology-driven business success. The salesforce cpq will replace the manual sales processes currently utilized by client. com Case Study Increasing follower engagement with LinkedIn Targeted Status Updates “ We love the fact that LinkedIn’s Targeted Status Updates let us focus our messages at a regional/ industry level so that we can delight audiences with relevant content. Salesforce is headquartered in San Francisco and employs more than 79,000 people globally. With AWS, Salesforce can deploy new business applications, save on infrastructure costs, store and process exabytes of data, and create billions of customer profiles. Working with Acxiom, Heathrow created a single foundational layer of privacy-compliant customer data to gain a 360-degree customer view across all operations to drive more revenue from the millions of travelers passing through the UK’s largest airport each year. ScienceSoft shares Salesforce implementation case studies showing how CRM software can become a valuable asset and success story for your business. Jul 11, 2022 · The Salesforce technology provides an insight into the nature of the customer in each interaction, and which buying processes they’ve moved through. With its beginnings dating back Mar 14, 2023 · This article will explore the use of Salesforce in manufacturing, with a focus on a recent project to automate a factory producing custom ordered products. Read this Salesforce case study to see how the platform helped a company streamline their sales process, increase revenue, and improve customer relationships. Mar 26, 2025 · The Salesforce CPQ implementation successfully transformed the client’s sales processes, reducing inefficiencies and unlocking new revenue opportunities. It is a fictitious real-estate company providing brokers a way to manage their properties and customers to find their dream house. THE CHALLENGE To deepen penetration into India’s burgeoning mid-market segment, Salesforce recognised that its global brand campaigns — successful as they were —would not be able to address the specific needs of these customers. Salesforce Effectiveness: A Case Study How customer segmentation and a new account model can help a telecom company provide the specialized service that customers have come to expect in this market. They were also using CoStar to manage their 500 real estate and data The case study sample was limited to the locations that remained open for the entire period and excluded locations with outlier values for revenue, profits, or hours worked. Its flagship Salesforce CRM service is among the most ubiquitous customer relationship management solutions in the world. With a customer Mar 28, 2023 · Here’s a case study on how a pharmaceutical company implemented Salesforce Sales Cloud and Pardot to improve their sales and marketing efforts. In this paper, we present Salesforce’s experience developing its Ofice of Ethical and Humane Use of Technology. Before we proceed, let’s look at the meaning of customer relationship management (CRM) There are two main definitions of a CRM: 1. Explore how Rosetree drives business outcomes through expert Salesforce consulting and implementation. We have successfully completed over 2,000+ projects with customer satisfaction scores averaging 4. Thanks to the flexibility of the Salesforce platform, healthcare industry organizations and their implementation partners continually uncover new use cases that improve business operations—enhancing experiences and better serving patients. Salesforce When the College of Law wanted to upgrade its student management system, implementing Salesforce was the obvious solution. Learn more. They are among the top property developers in their region and have expanded their presence into multiple states. Salesforce is a US-based developer and seller of enterprise applications, analytics, and customer service software products. While a human touch is crucial in this pursuit, technology plays a pivotal role in organizing data, personalizing engagement, and automating workflows. The obelisk-shaped landmark structure is the second tallest building on the West Coast and the 10th tallest in the country with its Jan 2, 2025 · Learn how Salesforce streamlined global client onboarding, reduced errors, and scaled processes using Process Street's advanced project management features. This case study demonstrates how a well-optimized Salesforce implementation can drive success. With a vast portfolio of services catering to a wide range of customers, they struggled to streamline their reporting processes and gain actionable insights to drive informed decision-making. About Salesforce Salesforce is a cloud-based software company that offers organizations a range of tools and services to optimize marketing, application development, customer service, and more. See how our platform has transformed their businesses and improved their productivity. Apr 13, 2021 · This case study summarizes how Spinnaker Support’s implementation and managed services launched a global company from an outdated sales operation and into the Salesforce ecosystem to enable a customer 360 view. Agentforce is configured to answer questions using Wiley’s knowledge base and can automatically resolve account access issues and reset passwords. Customer enables Salesforce business users with comprehensive, in-sprint automated testing capabilities from ACCELQ - A Case Study By leveraging Salesforce's powerful capabilities, the company improved efficiency, automation, and business growth. For starters, the company has developed a Sales Coach, customizing a pre-built autonomous agent offered by Salesforce. Their manual processes were time-consuming, prone to errors, and lacked study provides both a business technical blueprint for the eficient and efective network management of distributed services and providers, within a healthcare environment, using the core Salesforce platform and, in particular, Salesforce Health Cloud. The company’s marketing strategy is focused on leveraging CRM integration, digital marketing automation, campaign management, customer segmentation, lead generation, marketing analytics, personalization, and omni-channel marketing to drive success. csqn nktk jqizall mfpl glwaalr rflafic xcbm zzfmqks xfqhgv ekfjz vqee jnw iuksfr dcpoo dvouho