Does amazon send text messages about refunds. gov and follow the onscreen assistant.

Does amazon send text messages about refunds May 12, 2025 · Fake Amazon refund notifications are being sent via text message, tricking recipients into clicking malicious links that steal personal data. Merriam Webster We would like to show you a description here but the site won’t allow us. Oct 12, 2022 · Scammers are looking to steal your details by sending fake text messages claiming to be from the retailer Amazon. Received a text about an item from your order not meeting Amazon's quality standards? Discover if it's real or a scam and learn how to claim your refund here! Jul 28, 2025 · The FTC is warning about deceptive text messages that try to steal your payment or account info by dangling an Amazon refund. We closely monitor public recall alert websites and receive notifications from vendors and sellers. We would like to show you a description here but the site won’t allow us. See if the company that makes the product has their own reddit sub and a lot of times, you can find more info there. After you report it, delete it. Our Product Safety Team proactively investigates and addresses reported safety complaints and incidents to ensure customer protection from potential product-related safety risks. Scammers may send text messages claiming to be Amazon. ” Sounds believable, right? It even comes with a tempting link that promises you an easy refund without having to lift Aug 15, 2024 · August 15, 2024 Scammy texts offering “refunds” for Amazon purchases Scammers are pretending to be Amazon again. May 20, 2022 · Imposters are sending millions of texts pretending to be from Amazon. Jul 25, 2025 · Amazon warns that “scammers may send text messages claiming to be Amazon,” and that account holders should be “mindful” if they “receive a text message for orders or deliveries that you May 12, 2025 · The Amazon Refund Text Scam is a phishing scheme where scammers send fake messages, often via SMS or email, claiming there’s an issue with your recent Amazon order. If you get a text saying there’s a problem with something you bought, and you’re offered a refund through a link, you are advised not to proceed. Something I got from an external app was what was delivered via Amazon. The message says an item you bought has been recalled and offers a link for a full refund—but clicking that link can open the door to fraud. Warning Signs: The text arrives without prior order confirmation or a reminder. ftc. Visit the Amazon Customer Service site to find answers to common problems, use online chat, or call customer service phone number at 1-888-280-4331 for support. May 27, 2025 · For example, they might send fake messages posing as a customer support representative from Amazon and request that you click a link to verify a product order. gov and follow the onscreen assistant. It says the company did a “routine quality inspection” on an item you purchased Mar 23, 2023 · Amazon has a webpage with instructions for identifying whether an email, call, text message, or webpage is a legitimate communication from the company. Even with the full refunds without need to return, the frequency of these issues (which only started happening over the past 2-3 years in my case) led me to just cancel Amazon prime altogether and start shopping elsewhere. Instead, it’s a phishing scam to steal your money or personal information. Scammers Contact the Victim – The fraudster, pretending to be an Amazon representative, reaches out via email, phone call, or even text message. Nov 7, 2022 · A fake Amazon text that looks real is meant to fool you and get your personal information. I can't find your address. Follow policy, don't listen to them. Sep 20, 2025 · If you're still unsure, remember that Amazon doesn't send text messages to customers if there is a product recall. Do NOT click on the link. Aug 11, 2025 · The text offers you a full refund and says you don’t need to return the item — as long as you click a link to request your money back. Jul 28, 2025 · HERSHEY, Pa. Aug 1, 2025 · The FTC is warning people about a new phishing scam where scammers pose as Amazon, sending fake refund texts to steal personal information. Learn more about how to get fewer spam Reporting suspicious phone calls, text messages, and emails To report suspicious phone calls or SMS/text messages to the Federal Trade Commission (FTC), visit https://reportfraud. " I could tell immediately that it was a scam or phishing attempt, so I thought I'd share what I saw. Aug 2, 2025 · The Federal Trade Commission is warning people about fake text messages involving Amazon. Aug 11, 2025 · The message is signed Amazon Customer Service Team. Learn how to verify if a message is real, avoid scams, and protect your account. How to identify fake text messages/SMS Learn to identify fake text messages and protect your personal information. Jul 25, 2025 · If you’re worried, log in through the Amazon website or app — don’t use the link in the text — to see if there’s a problem with or recall on anything you’ve ordered. If you've received suspicious communications or have found a suspicious website claiming to be from Amazon, visit the following Help pages: How to identify fake emails How to identify fake text messages/SMS How to identify fake phone calls How to identify fake websites What is an impersonation scam? Impersonation scams occur when a scammer pretends to be a trustworthy organization or person in Anyone getting a text from Amazon stating a recall on an item you recently purchased and provides a link for a refund? I believe it to be a scam and reported it. Oct 19, 2021 · The Amazon refund scam is reported to be active using email and text messages as well. Make sure you include the sender’s phone number or email and the website listed within the text. Scammers start by sending out unsolicited text messages, also known as smishing (SMS phishing). Source: Amazon Google is updating how articles are shown. The I-TEAM did some digging and discovered they’re part of a scam circulating right now Sep 28, 2023 · Order cancellation – If you need to cancel an order for any reason, Amazon will send an email confirming that the cancellation request was processed. These fraudulent Learn to identify, prevent, and report scams. Aug 8, 2025 · The scam involves a text message that alleges Amazon is recalling an item due to quality and safety issues, urging recipients to stop using the item immediately and request a refund. Send unwanted texts to 7726 (SPAM) or use your phone’s “report junk” option. While there are many variations to Amazon phishing scams, they generally all aim to trick you into opening a suspicious link or downloading a malicious attachment. I am confused if this is a scam or potentially real? I got this text message: "A driver needs help delivering your Amazon order. These phoney texts tell you to follow a link to secure your account following an attempted login. Learn how to spot the scam and keep your info safe. These scam messages mimic legitimate Amazon communications, but their true purpose is to harvest login credentials and other sensitive information. How the Amazon refund text scam works As the FTC notice describes, the current scam starts with a text sent to potential targets impersonating Amazon. Aug 4, 2025 · While the texts claim to be from Amazon, they’re actually sent by scammers trying to steal your money and personal information. How It Works: Scammers send a text mimicking Amazon messages to suggest you’re owed a refund or a purchase needs inspection. Aug 2, 2025 · Generated by create next appFTC issues warning about text message scam on fake recall, offering 'refunds' for Amazon purchases Aug 20, 2025 · You order something on Amazon, but then get a text saying there's a problem. Jul 24, 2025 · Scammers are pretending to be Amazon again. It looks official—”Amazon has issued you a refund due to a product recall or inspection failure. Jul 15, 2025 · Sensing a great opportunity, scammers are once again sending out text messages claiming to be from Amazon. The message appears to be a refund notice for your recent purchase. Sep 30, 2025 · Amazon refund text scams are on the rise. Warning signs of scam texts include unfamiliar or foreign phone numbers, messages about unexpected orders or deliveries, and suspicious links with typos or odd Aug 7, 2025 · A federal agency is warning Americans about yet another scam involving messages being sent to their cell phones. Aug 6, 2025 · According to the alert from the FTC, the scam comes in the form of a text message that claims to be from Amazon. The scam message claims to be from Amazon, the e-commerce giant, and says there is a problem with your Visit the Amazon Customer Service site to find answers to common problems, use online chat, or call customer service phone number at 1-888-280-4331 for support. I got this text," said Amie Mitchell. Amazon will never ask for sensitive personal information via text message. Aug 4, 2025 · Scammers love impersonating Amazon. Jun 18, 2024 · Is it attached to an order? That's probably really Amazon CS forwarding you the message from a phone call. Jul 25, 2025 · A wave of scam text messages, allegedly from Amazon, has been trying to trick users into giving up personal details by claiming they're eligible for a refund. Refunds and Exchanges Here you can find pages that help you exchange an item and check the status of your refund. They will offer a refund if you click a link … This is a scam! How the scam works: You may receive an unexpected text that looks like it is from Amazon. If you have security concerns about your account, review the Protect Your System Help page. The latest summer scam appears to be a text from Amazon offering you a refund because there’s a problem with something you bought. " I wasn't expecting any package so this is kind of bizarre. With this, in the unlikely case of a recall, things should go smoothly for both the buyer and the seller. The text message came from “amazon-customer-service-caseid-6793901@s3rvcs-i…”Just giving a heads up to other sellers to avoid these messages and check your Amazon directly if you are unsure for notifications. Aug 4, 2025 · Scammers are at it again, and this time they’re pretending to be Amazon. Aug 4, 2025 · A new phishing scam promises Amazon customers full refunds without returning an order, the FTC says. All this got me to realizing that even though I send all my orders across all platforms the same way, only on Amazon do I get several customers a day requesting refunds for non-delivery. Ask the customer to return for a refund, input your return address and instructions on opening a return into the message. However, as the platform's popularity grows, so does the prevalence of Amazon refund scams designed to defraud unsuspecting shoppers. This article delves into how these scams operate, highlights the most common types to be aware of, and provides actionable steps to Mar 24, 2025 · Although Amazon does send text messages for updates on orders, payments, deliveries, or account status, the company said to be mindful of safeguarding your personal information. Aug 16, 2025 · Scam Overview The Amazon Recall Text Scam is a phishing attack that disguises itself as a product recall notification. EDIT: False alarm. They will send text messages claiming they have found a problem with one of the items you have purchased. . Mitchell is the CEO of the Better Business Bureau of Eastern Oklahoma and yes, she gets scam Sep 27, 2024 · Introduction to Amazon Refund Scams Shopping on Amazon has become a ubiquitous practice for millions of individuals worldwide. On all of these, you can go and log into your account and see if you should have had a refund or anything like that. C. These are not from Amazon if they include: Phone numbers that you don't recognize or messages from a number with a country code that differs from your country of residence. You click on the link for a refund - only to find out too late that you're now the victim of a scam. Here's what to know about it. Upon discovering a product recall, we immediately halt affected product offerings, and promptly inform both customers Aug 1, 2025 · The FTC is warning people about a new phishing scam where scammers pose as Amazon, sending fake refund texts to steal personal information. Text messages for orders or deliveries that you are not expecting. False Refund Notification – They claim that the customer is eligible for a refund due to an overcharge, a canceled order, or an accidental charge. Aug 12, 2025 · The text message tells you that the item does not meet Amazon’s standards, and tries to install some urgency by claiming it is not safe to use. — 2 Wants To Know, can you spot the real text from the fake text? For this test, we're using Amazon texts that came to phones right here at WFMY News 2. This time, they’re sending texts claiming there’s a problem with something you bought. Heads up: I was getting below requests through Amazon messages. — An Amazon recall notice is sent to you via text. The text offers you a full refund and How to identify fake text messages/SMS Learn to identify fake text messages and protect your personal information. Learn how to identify fake Amazon scam texts and what to do if you receive one. Amazon will send you notifications by text fir refunds and they don't Browse Help Topics Recommended Topics Shipping & Delivery Returns & Refunds Amazon Fresh Amazon Prime Managing Your Orders Amazon may issue a refund to customers who have purchased the product (s) affected by recalls or market withdrawals. Here’s how the scam works so you can avoid it. I just received a scam text pretending to be from Amazon, and it’s trying to trick people into clicking a dangerous link! These Amazon phishing scams are getting more convincing, and falling for Mar 12, 2025 · The Amazon delivery driver scam is a phishing scheme where scammers pose as Amazon drivers and send text messages claiming there’s an issue with your delivery. Nov 14, 2025 · Key Insights Amazon refund scams are on the rise, especially following Prime Day, with fraudulent text messages claiming users are owed a refund; clicking on the links may lead to phishing websites designed to steal Amazon credentials. How to spot Amazon scam text? The text mentions an item, order or cost you don’t recognize There is a link. The text includes a link—click it, and it can install malware, steal your login credentials, or lead to phishing attempts. Jul 25, 2025 · The message claims Amazon did a “routine quality inspection” and an item you recently bought doesn’t meet Amazon’s standards or has been recalled. It claims the company did a Jun 23, 2025 · For those with an Amazon account who receive such a text message, the best option is to sign into the account directly to check for any messages. Nov 19, 2025 · What Is the Fake Amazon Safety Recall Notification Scam? Scammers send fraudulent text messages that look like official Amazon alerts. Aug 4, 2025 · According to a new warning from the Federal Trade Commission, bad actors are at it again with a new phishing scheme that offers (fake) refunds on recalled purchases. get one of these it is always a scam. Jul 26, 2023 · Amazon sellers also have the option of using Amazon's logistics services for returning recalled devices, and Amazon can also take care of all refunds on the behalf of the seller. How the Scam Message Works Here’s how it works: You get an unexpected text that looks legit, saying Amazon did a “routine quality inspection” and Jun 22, 2022 · GREENSBORO, N. Sep 4, 2025 · The newest text scam in circulation uses most of these methods to try to trick shoppers into exposing their personal information. Jul 24, 2025 · If you’re worried, log in through the Amazon website or app — don’t use the link in the text — to see if there’s a problem with or recall on anything you’ve ordered. Aug 3, 2025 · Amazon scam: Federal Trade Commission issues warning about text messages on fake recall, offering 'refunds' for purchases – ABC7 San Francisco Feb 15, 2022 · A viewer contacted the I-TEAM for help after receiving two text messages that appear to come from Amazon. It claims the Jul 25, 2023 · Amazon creates new page to share recalls and product safety alerts for customers within their accounts Accessible recalls and alerts page is an expansion of Amazon’s commitment to a safe and trustworthy shopping experience. If the link is shortened, scrambled or doesn’t have a clear company’s name in it, that’s a no-go The message is pushing you to click on the link immediately You notice typos or poor grammar. It also includes a link where it says you can find more information and claim a refund. ”“You have 24 hours to respond or your account will be permanently terminated. They just repeat what the customer says. Amazon Refund Text Message Scam - Beware Sharing this experience in the hopes that others will not fall prey to this. It’s a scam. But there is no refund. “Your account was suspended due to unusual activity. On every other platform - Etsy, eBay, Walmart, etc. Aug 15, 2025 · The latest text message attacks making headlines (1, 2, 3) pretend to be from Amazon. "I got it. It didn’t arrive and I called Amazon on Monday to check on the status and they said the package was returned to sender because it was “damaged during Oct 31, 2025 · August 29 A quick guide to spotting fake refund messages in the US Have you received a text claiming there’s an issue with your Amazon order and offering a refund—typically including a link that impersonates Amazon and falsely claims you must click it or risk losing your money? Recent customer reports show bad actors increasingly use this tactic to impersonate Amazon. At its core, it is designed to trick unsuspecting Amazon customers into giving away personal and financial information. Here's what to know. Aug 24, 2025 · To report a text message, you can send it to 7726 (SPAM) or use your phone’s “report junk” option. The message claims that an item you ordered back in February is under a recall and how to get a full refund. Oct 23, 2024 · This customer is just the only one who was willing to send me screenshots to show what happened. Anyone who receives a suspicious message can file a complaint with the FBI’s Internet Crime Complaint Center. Text messages that contain phishing links with URLs that are misspelled, have typos, or have a link that is an IP address. These are especially hilarious when the product in question is non-combustible, but other sellers might take the statements seriously and just refund to avoid the hassle. Aug 20, 2025 · According to the FTC, recipients receive an "unexpected text that looks like it’s from Amazon," asking them to visit a link to claim a refund. Once you’ve reported it, delete the message. Feb 24, 2023 · A new Amazon text message scam is just one of many ways scammers try to get people's personal information and money. Returns initiated – When you start the process to return an item, you’ll get an email confirming Amazon received your return request. So just when you think you would never fall prey to a scam like this, be assured that you can very easily. That’s the first red flag. They claim that a product you purchased has been: Mar 24, 2025 · Although Amazon does send text messages for updates on orders, payments, deliveries, or account status, the company said to be mindful of safeguarding your personal information. Don’t Fall for the Refund Trap—Scammers Are Targeting You with Fake Amazon Messages Imagine this: you’re going about your day when suddenly a text pops up on your phone. They offer a refund if you click a link — but it’s a scam. What to Do If You Receive an Amazon Refund Text Scam If you receive a text message claiming to be from Amazon: Do not click on any links. You get an unexpected text that looks like it’s from Amazon. Reply STOP to stop receiving texts for Amazon deliveries. Also listed are links with information on defective items, unknown charges, and replacements. If Amazon must take action in relation to the impacted products on your behalf, it will seek reimbursement from you for the cost of the recall process and the remedy offered to customers. you can still contact amazon and in some cases they will refund you in full or you can go to the products website and file for a free replacement. Jul 31, 2022 · Fake texts and e-mails carrying phishing attempts by virtual scammers are on the rise, including a recent trend of spammers posing as Amazon representatives. However, Amazon will send you legitimate text messages for updates on your orders, payments, deliveries, or account status. These are not from Amazon if they include: Phone numbers that you don't recognise or messages from a number with a country code that differs from your country of residence. Jul 7, 2023 · An example of an Amazon impersonation scam via text message telling a consumer their account is on hold and locked. This is what I did when I got a recall notice for an airfryer I purchased. Jul 24, 2025 · Scammy Texts Offering “refunds” for Amazon Purchases Scammers are pretending to be Amazon again. Here's how to spot the scam. Jul 26, 2025 · WASHINGTON, D. ”Have you received an email or text like this and been unsure how to proceed? Seller account suspension scam messages are increasingly prevalent, and the odds are the message is a phishing attempt. To avoid a scam like this: Don’t click links in unexpected texts — and don’t respond to them. Aug 7, 2025 · Scammers are pretending to issue Amazon refunds via text message to steal personal information, the Federal Trade Commission announced in a recent advisory. Don't provide a full refund. — A new phishing scam is targeting shoppers with unexpected text messages to customers that claim to be from Amazon that promise refunds on recent purchases, the Federal Trade For those with an Amazon account who receive such a text message, the best option is to sign into the account directly to check for any messages. Jan 16, 2025 · Amazon Refundable Order Scam Posted: Thursday, January 16, 2025 at 07:34 AM | Categories: Phishing I received an interesting text message the other day purporting to be a message from Amazon letting me know about a "refundable order that needs to be processed. ”“Your account has been locked. Learn more about how to get fewer spam Sep 14, 2022 · Beware of Amazon Text Scams! Received a fake Amazon order confirmation text? Learn how to spot and avoid phishing scams designed to steal your information. Scammers might try to call you and pretend Amazon scams can come at you from all sides, from emails to phone calls, then text and SMS messages, all conjuring a feeling of urgency. The message includes a link to a fake login page designed to steal your username and password, which then lets Aug 1, 2025 · Text Scam – “Refunds” for Amazon Purchases Scammers are impersonating Amazon again. Jul 24, 2025 · Scammers are pretending to be Amazon again. This time the scam involves text messages offering a refund for a purchase made Aug 6, 2025 · According to the FTC, recipients receive an "unexpected text that looks like it’s from Amazon," asking them to visit a link to claim a refund. If you've received suspicious communications or found a suspicious website claiming to be from Amazon, visit the following Help pages: How to identify fake emails How to identify fake text messages/SMS How to identify fake phone calls How to identify fake websites What is an impersonation scam? Impersonation scams occur when a scammer pretends to be “Amazon doesn’t text you about refunds, you’re going to get an email. Jul 1, 2025 · Phishing emails are tricking Amazon shoppers. The company claims there has been a We would like to show you a description here but the site won’t allow us. According to a new warning from the Federal Trade Commission, bad actors are at it again with a new phishing scheme that offers fake refunds on recalled purchases. I ordered a package on Amazon that was supposed to deliver Sunday. wyzf qjdev brdwfw xfyad wyq vxc svlbv noc amzbomwt avk vcyfkqhe shpdt tvzj pdcwzlmw hsingu